Soundcraft mixers use HiQNet for remote control apps. This protocol has certain limitations which may prevent the app from working correctly.
- All devices must be in the same subnet
- Broadcast must be enabled
For the basic setup guide see the getting started page. Additional configuration for the hiqnet addresses (this is a sample configuration and can be adjusted if required.)
|Console||Any other than 1337||Make sure not to use any access restrictions on the mixer|
|Android/iOS||1337||Make sure each instance of the app (including ViSi remote) has a different address!|
You can also refer to the official soundcraft setup guide.
- Make sure you can ping the IP address of the mixer from your mobile device. If this is not possible your network configuration is wrong.
- Make sure to fully close any other HiQNet apps (ViSi Remote) for at least one minute. This is required as otherwise the mixer won't connect to any other apps on the same device.
- If the mixer is detected by the app but the sync doesn't work make sure you've disabled any access restrictions on the mixer side.
How a connection is established
When connecting the app to a mixer the process works in an reverse order: Instead of the app connecting to a mixer, the mixer connects to the app. For this to work the app must be able to send broadcast requests to the mixer. Here is how the connection is established:
- App sends broadcast request for connection (udp)
- The mixer connects to the app (tcp)
Note: If the mixer does not respond to the message from step
1. for whatever reason (e.g. the network of the mixer crashed internaly) you won't be able to connect to the mixer.
During testing this happend randomly with the Si Performer and Expression series but is known to happen to any soundcraft mixer. I cannot change this behaviour since it's a bug in the mixers firmware.